Went in for a test drive and decided that they had the car I wanted, so I would buy it. Turned out the car wasn't really available, so the search started again. When you're buying a car you want to work with professional people and Hanlees seemed to be in short supply of those. The young staff thinks laughing at requests is appropriate and one went so far as to ask that we throw away the customer survey if we had any negative comments.
The car arrived at the dealership the next day and whoever washed it (not the detailing crew) scratched the *** out of the clearcoat. I should have walked away then, but the sales person said the waxing would take care of it when I came back for full detailing. Come to find out the scratches may not come out. Again I was reminded to 'be nice' on the survey and was told, 'remember, I know where you live'. They think this is funny?
I'll never buy from Hanlees again. I have no problem traveling to Sacrmento to buy a car and/or service the one I bought from Hanlees.
Review about: Test Drive.